Terms & Conditions

Date: 13 April 2026

General Terms and Conditions

I. General Terms and Conditions

§ 1 General Provisions

(1) The following terms and conditions apply to contracts that you enter into with us as the supplier (SonnenlichtEnergie, owner: Fisnike Dauti) via the website www.sonnenlichtenergie.de.

(2) A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity (Section 13 of the German Civil Code (BGB)).

An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, is acting in the course of their commercial or self-employed professional activity (Section 14 of the German Civil Code (BGB)).

(3) Any deviating terms and conditions of the customer shall not be recognised unless we expressly agree to their validity in writing.

§ 2 Conclusion of the Contract

(1) The products displayed in the online shop do not constitute a legally binding offer, but rather a non-binding invitation to place an order.

(2) By submitting your order via the ‘Place order’ button, you are making a binding offer to conclude a contract of sale.

(3) The contract is only concluded once we accept your offer. Acceptance takes place through:

an order confirmation in writing (e.g. by email), or the dispatch of the goods.

(4) The automatic confirmation of receipt of your order does not constitute acceptance of the contract.

(5) The ordering process consists of the following steps:

Selection of goods

Adding to the shopping basket

Entering customer details

Selecting the payment method

Reviewing the order

Submitting the order

(6) Enquiries regarding the preparation of a customised quote are non-binding. We will provide you with a binding quote, to which we are committed for 5 days, unless otherwise stated. We reserve the right to prior sale.

§ 3 Prices, Terms of Payment and Payment Methods

(1) All prices listed in the online store are in euros. Item prices are generally shown exclusive of sales tax (net prices).

During the ordering process, after the shipping address is entered, the system checks whether the items ordered meet the requirements for the 0% sales tax rate in accordance with Section 12(3) of the German Sales Tax Act (UStG). If these requirements are met, the order will be billed at a 0% sales tax rate.

If the legal requirements for applying the 0% sales tax rate are not met, the applicable statutory sales tax—currently 19%—will be charged on the affected items. The final prices, including any applicable sales tax, will be displayed to the customer in the order summary before the order is completed.

(2) The payment methods offered during the ordering process apply.

(3) The following applies to payments made by SEPA bank transfer:

The goods will only be reserved or allocated for your order once full payment has been received.

(4) Late payment / availability:

If payment is not received by us within a reasonable period (usually 5 working days, unless otherwise agreed), we reserve the right to cancel the order, particularly if the goods ordered are no longer available in the meantime. In this case, there is no entitlement to delivery.

(5) Any payments already made will be refunded immediately in the event of cancellation.

§ 4 Delivery and Availability of Goods

(1) Delivery is made to the delivery address provided by the customer.

(2) Delivery times are only binding if they have been expressly agreed as binding.

(3) Should an ordered product be permanently unavailable for reasons beyond our control, we reserve the right to withdraw from the contract. In this case, you will be informed immediately and any payments already made will be refunded.

§ 5 Right of retention, retention of title

(1) The goods remain our property until the purchase price has been paid in full.

(2) The following applies additionally to business customers:

We reserve title to the goods until all claims arising from the ongoing business relationship have been settled in full.

§ 6 Warranty

(1) The statutory rights regarding liability for defects apply.

(2) As a consumer (private customer), you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall not affect your statutory warranty claims.

As a business customer, you are obliged to inspect the delivered goods immediately upon delivery for transport damage. Obvious damage must be noted on the consignment note or the delivery driver’s scanner immediately upon receipt. Hidden damage must be reported in writing within 24 hours. If no such notification is made, the goods shall be deemed to have been accepted (Section 377 of the German Commercial Code (HGB)).

(3) Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it by us prior to submitting the contractual declaration and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are a business, the following shall apply in deviation from the above warranty provisions:

a) Only the manufacturer’s product description shall be deemed to have been agreed as the quality of the goods; other advertising, public promotions and statements by the manufacturer shall not be deemed to have been agreed.

b) In the event of defects, we shall, at our discretion, provide a warranty by either rectifying the defect or supplying a replacement. If the rectification of the defect fails, you may, at your discretion, demand a price reduction or withdraw from the contract. The rectification of the defect shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect, or other circumstances, indicate otherwise. In the event of repair, we shall not be required to bear the increased costs arising from the removal of the goods to a location other than the place of performance, provided that such removal does not correspond to the intended use of the goods.

c) The warranty period is:

For consumers: two years from delivery of the goods

For businesses: one year from delivery of the goods

- for damage attributable to us resulting from injury to life, limb or health, and for other damage caused intentionally or through gross negligence;

- insofar as we have fraudulently concealed the defect or have given a guarantee as to the quality of the goods;

- in the case of goods which, in accordance with their normal use, have been used in a building and have caused its defectiveness;

- in the case of statutory rights of recourse which you have against us in connection with rights arising from defects.

§ 7 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply. In the case of consumers, this choice of law shall apply only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence (principle of favourable treatment).

(2) The place of performance for all services arising from business relationships with us, as well as the place of jurisdiction, is our registered office, provided that you are not a consumer but a trader, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual residence is unknown at the time the action is brought. The right to bring proceedings before a court at another statutory place of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are expressly excluded.

II. Customer Information

1. Identity of the seller

SonnenlichtEnergie Fisnike Dauti

Owner: Fisnike Dauti

Am Schützenhof 17

58135 Hagen

Tel.: 02331-3527561

Email: info@sonnenlichtenergie.de

Website: www.sonnenlichtenergie.de

Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR platform), accessible at https://ec.europa.eu/odr.

We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself and the options for correction are governed by the provisions on “Conclusion of the Contract” in our General Terms and Conditions (Part I).

3. Language of the contract, storage of the contract text

3.1. The language of the contract is German.

3.2. We shall store the full text of the contract. Before submitting the order via the online shopping basket system, the contract details may be printed out using the browser’s print function or saved electronically. Once we have received your order, the order details, the information required by law for distance contracts and the General Terms and Conditions will be sent to you again by email.

3.3. For enquiries made outside the online shopping basket system, you will receive all contract details as part of a binding offer in writing, e.g. by email, which you can print out or save electronically.

4. Essential characteristics of the goods or service

The essential characteristics of the goods and/or service are set out in the relevant offer.

5. Prices and payment terms

5.1. The prices stated in the relevant offers, as well as the delivery costs, represent total prices.

5.2. The applicable delivery charges are not included in the purchase price. They can be viewed via a button labelled accordingly on our website or in the relevant offer, are shown separately during the ordering process and are to be borne by you in addition to the purchase price, unless free delivery has been promised.

5.3. The payment methods available to you are listed under a button with the relevant label on our website or in the relevant offer.

5.4. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for payment immediately.

6. Delivery Terms

6.1. The delivery terms, the delivery date and any applicable delivery restrictions can be found under a button labelled accordingly on our website or in the relevant offer.

6.2. If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the goods sold during dispatch is not transferred to you until the goods are handed over to you, regardless of whether the dispatch is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the trader or any other person designated to carry out the dispatch.

If you are a business, delivery and dispatch are at your risk.

7. Statutory liability for defects

Liability for defects is governed by the ‘Warranty’ provisions in our General Terms and Conditions (Part I).